[Updated: March 2022]
HIPER Global UK respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1.0 - Important Information and Who We Are
1.1 - Purpose of this Privacy Notice
1.1.1 - This privacy notice aims to give you information on how HIPER Global UK collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or purchase a product or service.
1.2 - Controller
1.2.1 - HIPER Global UK Limited is the controller and responsible for your personal data (collectively referred to as “HIPER Global UK”, “we”, “us” or “our” in this privacy notice). We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data Protection Offer using the details set out below.
1.3 - Contact Details
1.3.1 - Our full details are:
1.3.2 - You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
1.4 - Changes to the Privacy Notice and Your Duty to Inform us of Changes
1.4.1 - The data protection law in the UK will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.
1.4.2 - It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
1.5 - Third-Party Links
1.5.1 - This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2.0 - The Data We Collect About You
2.1 - Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together follows:
2.2 - If You Fail To Provide Personal Data
2.2.1 - Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3.0 - How is Your Personal Data Collected?
3.1 - We use different methods to collect data from and about you including through:
4.0 - How We Use Your Personal Data
4.1 - We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
4.1.1 - Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
4.2 - Purposes For Which We Will Use Your Personal Data
4.2.1 - We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
4.2.2 - We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. For more information, please click here.
4.3 - Marketing
4.3.1 - We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising, including the following.
4.4 - Promotional Offers From Us
4.4.1 - We may use your identity, contact, and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
4.5 - Third-Party Marketing
4.5.1 - We will get your express opt-in consent before we share your personal data with any company outside the HIPER Global group of companies for marketing purposes.
4.6 - Opting Out
4.6.1 - You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions.
4.7 - Cookies
4.8 - Change of Purpose
4.8.1 - We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
4.8.2 - If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5.0 - Disclosures of Your Personal Data
5.1 - We may have to share your personal data with third parties for the purposes set out in the table in paragraph 4 above. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6.0 - International Transfers
6.1 - We share your personal data within the HIPER Global group. This will involve transferring your data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
6.2 - Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7.0 - Data Security
7.1 - We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8.0 - Data Retention
8.1 - How Long Will You Use My Personal Data For?
8.1.1 - We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see request erasure of your personal data below for further information.
8.1.2 - In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9.0 - Your Legal Rights
9.1 - Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
9.1.1 - If you wish to exercise any of the rights set out above, please contact us.
9.2 - No Fee Usually Required
9.2.1 - You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
9.3 - What We May Need From You
9.3.1 - We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
9.4 - Time Limit To Respond
9.4.1 - We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10.0 - Cookies
10.3 - What Are Cookies?
10.3.1 - The dictionary defines cookies as “a packet of data sent by an Internet server to a browser, which is returned by the browser each time it subsequently accesses the same server, used to identify the user or track their access to the server.” Typically consisting of a string of numbers and letters that uniquely identify your computer, cookies are small text files that are stored on your device by a web server, detailing your preferences and settings. Each time your device revisits a website, the cookie is recalled, personalising your visit.
10.5 - Third-Party Cookies
10.5.1 - We may also use third-party cookies and tracking codes to assist us with gathering usage statistics such as page visits, clicks, visit duration, and destination URL. We utilise this data through third party providers who specialise in specific areas such as lead monitoring, website analytics, and targeted advertising.
10.6 - Controlling Cookies
10.6.1 - You can accept or decline cookies through your browser and device. Whilst we’re unable to provide the exact process for your device, it is likely these options can be found in the privacy settings. Interactive elements of our website require cookies, therefore disabling them may hamper your experience. If you use different devices in different locations, you will need to ensure that each browser/device is updated to suit your preferences.
10.6.2 - You can find specific browser-related information below:
11.0 - More Information
11.1 - To find out more about cookies, how to manage them, and what they mean to your website use, please visit ico.org.uk, aboutcookies.org, or allaboutcookies.org. Alternatively, if you have any questions, please contact us.